Got questions? You are in the right place. Find quick answers for drivers and businesses using Iconic Taxi App.
No. During installation, your account is locked to the first phone you log in with. Each user is permitted to use only one device, in accordance with our Terms & Conditions.
If your device is locked or requires a reset, please email account@iconictaxiapp.com using your registered email address and include your driver account ID.
Our support team will contact you and aim to resolve the issue within 2 working days.
Please contact our sales team first at sales@iconictaxiapp.com. We will confirm whether your business qualifies before you begin a subscription.
As a Hackney carriage / black cab driver, you are constantly on the move and may also be on phone calls (hands-free or earphones). During these moments, your internet connection can briefly drop, even if your phone appears connected.
Our app frequently checks connection status to ensure reliable updates. If your connection is unstable, it may trigger the warning banner. Some drivers choose to upgrade their mobile data plans (for example, from 10 Mbps to 100 Mbps or higher) to reduce internet dropouts and improve performance.
The page resets at 5am to give drivers a fresh start each morning with decluttered, relevant information. This ensures you're only seeing current traffic conditions and incidents from today, without yesterday's resolved issues cluttering your view. The 5am timing coincides with when the morning commute begins, so the information you see is pertinent to your current journey rather than outdated alerts from the previous day.
The app is currently available for Hackney Carriage / London Green Badge holders. Once the app is fully functional with a stable release, we'll begin rolling it out to some Hackney Carriage / London Yellow Badge holders, and eventually expand to all London Suburban areas. This phased approach ensures we can deliver a reliable experience to all drivers as we scale up.