Frequently Asked Questions

Please sign in with Google or Apple using your phone's built-in authentication. This gives stronger account security and a faster, simpler login experience, so no separate app password is needed.

If you are having trouble logging in, please email account@iconictaxiapp.com using your registered email address and include your badge number.

Our support team will contact you and aim to resolve the issue within 2 working days.

No. During installation, your account is locked to the first phone you log in with. Each user is permitted to use only one device, in accordance with our Terms & Conditions.

Make sure your driver photo is clear, your badge number matches your profile details, and your badge image is fully visible and readable. Blurry, cropped, or unclear badge photos may be rejected.

If you have a problem and keep getting an error message, uninstall and reinstall the app from the App Store or Google Play Store, then try again, especially in the event of updating to the latest version.

If the app is not showing the latest information, log out, close the app completely, reopen it, and sign in again. Then allow a minute for the app to refresh. If the issue continues, as a last resort uninstall and reinstall the app from the App Store or Google Play, then sign in again.

As a Hackney carriage / black cab driver, you are constantly on the move and may also be on phone calls (hands-free or earphones). During these moments, your internet connection can briefly drop, even if your phone appears connected.

Our app frequently checks connection status to ensure reliable updates. If your connection is unstable, it may trigger the warning banner. Some drivers choose to upgrade their mobile data plans (for example, from 10 Mbps to 100 Mbps or higher) to reduce internet dropouts and improve performance.

Android

Issue: Android automatically removes permissions from apps that haven't been used recently as a privacy protection measure.

Solution:

• Open Settings on your phone.
• Navigate to Apps and select our app.
• Tap Permissions.
• Re-enable Camera and Notifications.
• Reopen the app and try again.

Tip: To prevent this from happening in the future, disable "Remove permissions if unused" in the app's permission settings.

iOS

Issue: iOS may pause permissions or offload unused apps to save storage space.

Solution:

• Open Settings.
• Scroll down and select our app.
• Toggle on Camera and Notifications.
• If the app was offloaded, tap the app icon on your home screen to reinstall it (your data will be preserved).
• Open the app and try again.

Cancel from the same store account you used to subscribe, then select the subscription listed as Iconic Taxi App (or a very similar app name).

Apple (App Store): Open Settings on your iPhone > tap your name > Subscriptions > select Iconic Taxi App (or similar) > Cancel Subscription.

Google (Play Store): Open Google Play Store > profile icon > Payments & subscriptions > Subscriptions > select Iconic Taxi App (or similar) > Cancel subscription.

Deleting the app does not cancel your subscription.

We intentionally keep pricing as low as possible for drivers. On in-app subscriptions, deductions are taken before we receive funds, including UK VAT and the platform fees charged by Apple and Google.

In some cases, the total deduction can be close to or slightly over 30% of the transaction before funds reach us.

Most of the remaining revenue goes directly into running and improving the app (infrastructure, support, security, moderation, and updates), so our margin stays very small.

As the app grows, maintenance and operating costs may increase, so subscription pricing may be reviewed in the future. If changes are needed, we will communicate them in advance.

First, check your junk or spam folder, as our reply may have been filtered there. Add account@iconictaxiapp.com to your safe sender list, and sales@iconictaxiapp.com as well for trade enquiries.

If you still have not received a reply after 2 working days, contact us again from your registered email address and include your Driver ID in the subject line, for example: Driver ID 12345 - Support Follow-Up.

The "Traffic News" section is only for sharing traffic-related information, incidents, road closures, and alerts that affect drivers. It's designed to keep all drivers informed about current road conditions and help everyone plan their routes effectively. Please use alternative platforms for general conversation, as the app's architecture is not designed for chatting due to significant cost implications and infrastructure requirements. Please see Terms & Conditions.

The page resets at 5am to give drivers a fresh start each morning with decluttered, relevant information. This ensures you're only seeing current traffic conditions and incidents from today, without yesterday's resolved issues cluttering your view. The 5am timing coincides with when the morning commute begins, so the information you see is pertinent to your current journey rather than outdated alerts from the previous day.

Please contact our sales team first at sales@iconictaxiapp.com. We will confirm whether your business qualifies before you begin a subscription.

Yes. If your Trade Advertisement subscription is active, you may request one content update per calendar month. All updates are subject to review and approval and must comply with our advertising standards and Terms & Conditions.

Yes. If your Taxi for Sale subscription is active, you may request one listing content update per calendar month. All updates are subject to review and approval and must comply with our Terms & Conditions.

The app is currently available for Hackney Carriage / London Green Badge holders. Once the app is fully functional with a stable release, we'll begin rolling it out to some Hackney Carriage / London Yellow Badge holders, and eventually expand to all London Suburban areas. This phased approach ensures we can deliver a reliable experience to all drivers as we scale up.